Community Manager

Job Summary
Job Responsibilities

Your primary responsibilities include:

1) Social Media Management, including but not limited to:

  • Management of assigned Social Media Channels and Social Media Content
  • Ideation, and Possible Creation and Production of Social Media Content
  • Scheduling and Monitoring of Social Media Posts
  • Preparing Month-End Reports for Client(s) in relation to the assigned Social Media Channels and Digital Properties

2) Community Management, including but not limited to:

  • Answering and Replying to Comments on assigned Social Media Channels
  • Answering and Replying to Direct Messages (DMs), Personal Messages (PMs) to assigned Social Media Channels and Accounts, in a timely fashion and in accordance with the rules and guidelines set forth by the Client, Brand or Management
  • Recommending, Preparing, and Adhering To Standard Operating Procedures and Conversation Scripts / Responses as dictated by the needs, rules, and guidelines set forth by the Client, Brand or Management
  • Identifying, Acclimating, Participating, and Engaging with Communities and Groups directly or indirectly related to the assigned Social Media Channels
  • Preparing Month-End Reports on Community Activity and Customer Support
Job Requirements
  • Preferably a graduate of any Marketing, Advertising or any related Communications / Marketing Course
  • Must be articulate; Capable of speaking / writing in English as a Second Language
  • Organized and able to work with minimal supervision
  • Customer Support experience a huge plus
  • Community Management and Social Media Management experience a huge plus
  • Marketing experience not required but those with Marketing experience will be given higher priority in consideration for this role
  • Experience with using Productivity Tools / Platforms / Websites (such as Discord, Google Documents, Slack, Trello, ClickUp, CoSchedule, Hootsuite) a huge plus;
  • Fresh Graduates may apply

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